What is the importance of customer training for SaaS companies?

 1. Give Your Customer Success Team a Wingman During a New Product Launch.

SaaS companies admit that their customer success teams are not prepared or fully trained to onboard customers about product features during the launch.

This way, customers are either churned or bored away because of too many technicalities introduced to them at a single given hour.

Providing a pre-launch tutorial or explanatory videos to customers about the technicalities of products gives your customer success team a supportive edge of information.

2. Your Marketing Team Will Have a Specific Understanding of How & When to Promote Offers. (New Product Features)

Let's suppose your product’s new feature is in ask of promotions - your marketing team prepares offers & engaging content to compel customers’ interest towards this new particular feature.

But, would that be enough to gauge the utmost customer’s attention? Because no matter how lucrative your offers are for customers - They still consider it business!

So, once your marketing team is aware of particular customer desired needs, where customers are in their learning stage, you can plan your offers simultaneously - A better solution than an add-on.

3. It Bridges a Communication Info Network for Your Sales Team.

As a SaaS company, you might have observed that information got misled between the internal communication of customer support & sales teams - Hence, costing an expensive fix with a deal.

It’s all about how resourceful your particular sales team is & how easily they are communicating internally with other customer engagement teams.

Customer Training allows your sales teams a piece of updated information to process & communicate, avoiding any minor errors or glitches.

Especially, SaaS startups suffer miscommunications a lot in the starting phase because of meeting the deadlines, managing the information, guiding the employees, deploying customer supports, promotions, and all.

CXcherry is a modern, AI-enabled, purpose-built Customer Training LMS. CXcherry LMS for Customer Training is on a mission to redefine the way you onboard, engage and retain your customers. CXcherry Product Training Platform help you to accelerate your product adoption and increase customer retention through continuous customer education.


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