What is a customer training program?


When you launch a program, product, or service, a set of programs are developed to offer the consumers and stakeholders the required skills, information, and abilities to use the product to its maximum capacity. The aim is to arm customers with the resources and tools they need to become more informed consumers or buyers of the service or product.

With the help of customer education, a company can engage, onboard, and retain existing and new customers. By developing the customer education program, you are helping to exist and potential customers recognize the product's value. The customer training program intends to offer a positive experience for the consumers.

As a part of the process, it is often conducted in two phases, pre-sales assistance, and after-sale education. In the pre-sale, the program helps consumers to know about the various features of the product. The process also helps the company know whether the service/product meets the consumer's needs. The after-sale customer education program focuses on techniques and knowledge for optimum usage of the product/service.

Leading organizations around the world trust CXcherry customer learning platform to manage & deliver their customer training and measure the business impact of their customer experience. CXcherry Customer Training LMS software is proud to be one of the important partners in your customer's success journey. CXcherry Customer Training LMS Software Online is used by many leading Small & Medium Enterprises, Start-up companies, Training Companies, SaaS, PaaS, and Software Product companies to train & educate their customers


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