What are the 5 ways to measure customer satisfaction?

 Firstly, find a natural data point to monitor your customers’ before and after training performance. Are they improving in any areas of their applied work? Is there any issue they are facing while applying it?

You can develop a demographic survey (one like given above) to understand the basic needs of your customer before you develop a working environment for them.

Secondly, you may have noticed your customers feedback filled up this survey form real quick. You can use a start and stop time to measure the accuracy and pace of answered value. This way you will see if there are any errors customers while answering due to limited time.

After your trainers assessing those errors closely, combine this data with the above data points to understand where the customers are getting that error and offer performance-focused support to customers to improve.

CXcherry is a modern, AI-enabled, purpose-built Customer Training LMS Software Online. CXcherry Customer Training Platform is on a mission to redefine the way you onboard, engage and retain your customers. CXcherry Customer Training Software help you to accelerate your product adoption and increase customer retention through continuous customer education.


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