How are SaaS companies training their customers now?

 Many training programs are circulating as a buffet for SaaS companies to enhance their customer retention. Implementing programs just for the sake of achieving an end goal doesn’t lead to customer success.

Because essentially, your SaaS Customer training program must be effective enough to understand, provide, resolve, and evolve customers with their set of your products’ expectations.

And in return, your customers reward you with long-term loyalty. See how these top companies are training SaaS customers now:

Slack is one of the software-as-service (SaaS) companies - educating customers about their added product functionality through the customer.

They reduced minor customer inconvenience and created a robust product delivering training that eases complex business software understanding.

Slack invested in 3 primary types of training content:

  1. New Users Training.
  2. Intro to Slack Training.
  3. Admin Training - Walking Slack admins throughout the basic & complex features.

Hubspot is a renowned Digital Marketing space for startups & existing brands to use to grow their business. Their Inbound Marketing Approach has turned the tables while initiating customer education as a central marketing voice.

Survey Monkey is a leading online survey developer tool that helps with data analysis and representation. They introduced training resources that allow customers for a step-by-step instruction-based guide to achieve their customer satisfaction surveys. Also, it educates customers to measure and monitor survey templates creating a truly inclusive and personalized space for their customers.

Leading organizations around the world trust CXcherry customer learning platform to manage & deliver their customer training and measure the business impact of their customer experience. CXcherry Customer Training Learning Management System is proud to be one of the important partners in your customer's success journey. CXcherry Customer Training LMS Software Online is used by many leading Small & Medium Enterprises, Start-up companies, Training Companies, SaaS, PaaS, and Software Product companies to train & educate their customers.


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